Queue Management & Student Feedback for a University

A digital queue-management and service-feedback platform for a university in Oman.

Customer profileA university in the Sultanate of Oman

LocationSultanate of Oman

EngagementQueue management, kiosks, displays & feedback

Project Requirement

The challenge and objective

The university needed a structured way to manage student queues across service counters, reduce waiting uncertainty and capture feedback immediately after each service interaction.

Solution Delivered

Implementation scope

SACTECH implemented a central queue-management platform supporting token generation, service routing, counter calling, display screens and management dashboards. The workflow also prompts students to provide service feedback after completion, helping the institution measure service quality and identify improvement opportunities.

Outcomes

Operational value delivered

Simpler meetingsUsers can start presentations and video calls with fewer manual steps.

Better collaborationRemote and in-room participants can communicate through a consistent meeting-room experience.

Centralised environmentDisplay, conferencing and room scheduling operate as one coordinated solution.

Key Components

Central queue-management software
Self-service token kiosk / ticket generation
Counter calling interface and operator console
Queue display screens and audible calling
Service-category and priority configuration
Post-service feedback collection
Dashboards, waiting-time and service-performance reports

Outcomes

More orderly student service flow
Better visibility of queue and waiting status
Measurable feedback after completed service
Operational data for service-improvement decisions